If you sell internationally, showing prices in the customer local currency boosts conversion. Your store can convert prices automatically into any currency you add, while you still report and get paid in your base currency.
How currencies work
- Base currency — the currency you price your products in and the one your reports use. Set when you create your store.
- Customer-facing currencies — extra currencies you switch on so your storefront and checkout can show converted prices
- Exchange rates — managed automatically and snapshotted at checkout, so the rate the customer sees is the rate they pay
Your base currency stays fixed for reporting
Adding a customer-facing currency does not change your base currency. Sales, fees, and totals in your dashboard still use the base currency you set up your store with.
Add a customer-facing currency
- 1
Open Payments from your sidebar
Click Payments in the left sidebar, then switch to the Currencies tab at the top of the page.
- 2
Click Add currency
Pick a supported currency from the grid — for example, USD if you have a lot of visitors from the United States. Some currencies may show as "Rate unavailable" until rates are refreshed; you can pick those again later.
- 3
Decide if it should go live straight away
Leave Active immediately switched on to expose the new currency to customers right away, or switch it off to add it now and turn it on later.
- 4
Save
The new currency joins the list. Prices for that currency are converted automatically using the latest rate against your base currency.
Switch a currency off temporarily
You can flip any currency between Active and Inactive without removing it. Useful if you want to pause a market while keeping your settings for later.
Frequently asked questions
Will I lose money on exchange rates?
Rates move all the time. The rate the customer sees is the rate that applies to their order — we snapshot it at checkout — so build a small buffer into your prices if you want a margin against currency moves.
What currency am I paid in?
You are paid in the currency your payment provider expects (usually your bank account currency). Your provider handles the conversion if a customer paid in a different currency.
Why is one of the currencies I want greyed out?
That currency does not have a usable exchange rate against your base currency right now. Try again later, or pick a different currency for that market in the meantime.