Orders & fulfillment

Manage orders, ship products, handle refunds, and send manual orders.

Manage orders, ship products, handle refunds, and send manual orders.

6 articles

Understanding your orders

A friendly tour of the order page, statuses, and what each one means.

5 min read

Manage bookings on your calendar

See every reservation at a glance, reschedule, block out time, and add bookings yourself.

5 min read

Fulfill and ship an order

Mark an order as shipped, add tracking, and notify your customer.

5 min read

Set up shipping rates

Define where you ship to and how much it costs.

6 min read

Issue a refund

Refund part or all of an order, and the money goes back the way it came.

5 min read

Send a manual order or invoice

Charge a customer outside the storefront — invoices, custom orders, or one-offs.

6 min read

Still need a hand?

Our friendly support team usually replies within a few hours. We are happy to help — no question is too small.