Shipping rates are the prices customers pay at checkout to receive their order. You decide where you ship to and how much it costs.
How shipping rates work
Rates are organized into zones — groups of places you ship to. For each zone, you add one or more rates. When a customer enters their address at checkout, your store picks the right zone and shows them the rates that apply.
Add your first shipping area
- 1
Open Store, then Shipping
In the sidebar, click Store, then Shipping. You will land on the Delivery Zones tab — click Add Shipping Area (or Add Area if you already have one).
- 2
Name your area
Something simple like 'South Africa', 'Domestic', or 'International'. The name is just for you.
- 3
Pick the locations it covers
Choose the countries, and optionally narrow down to specific provinces or cities — useful when you want different rates inside the same country.
- 4
Add rates
Each rate has a method, name, and price. Pick a method (Standard delivery, Express delivery, Overnight delivery) and add the price. Common patterns: a flat 'Standard delivery — R75', a free rate that only applies above a threshold ('Free over R1000'), and an express option like 'Next day — R150'.
- 5
Save
Once saved, the rates show up at checkout for any matching address.
Offer pickup or collection
If customers can collect their order in person, switch to the Collection Points tab and click Add Collection Point. Add the address and any helpful notes for collection (hours, where to park). At checkout, customers can pick Pickup / collection instead of paying for delivery and get the collection details in their confirmation email.
Free shipping is the strongest lever
Customers respond well to free shipping. Try a 'Free shipping over R1000' rate and watch your average order go up.
Frequently asked questions
Can shipping cost depend on order value?
Yes — every rate has optional minimum and maximum order totals. Set just a minimum for 'Free over R1000' deals, or use both to create tiered pricing.
Can I set rates by weight?
Not today — rates are based on the shipping area and the order total, not the order weight. If you want different prices for heavier orders, set up multiple rates with different total-based thresholds, or split into separate products.
Can I have different rates within the same country?
Yes. Set up one area for the country with general rates, and another more specific area for the city or province where you offer something different (like same-day delivery in your home city). Your store picks the most specific matching area for the customer's address.
What if a customer is in a country I do not ship to?
They see a friendly message at checkout saying delivery is not available to their address. They can change to an address you do ship to, or pick up if you offer it.