When an order comes in for a physical product, the next step is packing it up and sending it on its way. Here is the full flow from your dashboard to your customer's door.
Mark an order as shipped
- 1
Open the order
From the Orders area, click the order you want to ship.
- 2
Pack your items
Read or print the order details — they list every line item, the shipping address, and any notes the customer added at checkout.
- 3
Optional: click Mark Processing first
If you have a longer pack time and want customers to know you have started, hit Mark Processing. The order moves to Processing without sending tracking details yet.
- 4
Click Mark Shipped
The Mark Shipped dialog opens with fields for the carrier and tracking.
- 5
Pick the carrier and add tracking
Pick the Carrier from the dropdown (the list is tuned to your store's currency, with Other for anything not listed) and paste the Tracking number from your shipping label. The Tracking URL field is optional — for known carriers we generate it for you, or you can paste a custom one.
- 6
Decide whether to email the customer
The Send customer notification switch is on by default whenever the order has a customer email. Leave it on so the customer gets their tracking details — or turn it off if you have already let them know another way.
- 7
Click Mark as Shipped
The order status moves to Shipped. Once the parcel arrives, you can come back to the order and click Mark Delivered to close the loop.
Print or export the order
From the order page, click Print for a clean printed slip to ship with — or Export to download a CSV of the order details for your records.
Frequently asked questions
Do I have to use a specific carrier?
No. The carrier dropdown is tuned to your store's currency — for example, South African stores see Aramex, The Courier Guy, Pudo, Dawn Wing, plus DHL, UPS, and FedEx. If you ship with someone not in the list, pick Other and type the carrier name yourself.
What if I made a mistake on the tracking number?
Reach out to support and we will help you correct the tracking details on the order and re-notify the customer.
When are non-physical products fulfilled?
Digital downloads, ticket purchases, memberships, and paid bookings fulfill automatically the moment payment is confirmed. You do not have to do anything for those.
Why is the customer-notification switch greyed out?
The order has no customer email — usually because it was placed without one. Add an email to the order before shipping if you want the customer to receive the tracking notification.