If your store takes bookings, the calendar is where you'll spend a lot of your day. It shows every reservation, blocked time, and free slot at a glance — and lets you act on any of them in one tap.
Open your bookings
In the sidebar, click Orders, then Bookings. You will land on the calendar view. Use the tabs at the top to switch between Calendar view and List view, and pick Day, Week, or Month from the date picker to zoom in or out.
What you can do from here
- 1
Tap a booking to see the details
Click any coloured block on the calendar to open the booking detail sheet. You will see the customer, the product, the time, and the resources linked to it.
- 2
Reschedule a booking
From the booking sheet, open Reschedule to pick a new time. Your store checks availability against the linked resource and the customer is notified of the new slot.
- 3
Cancel a booking
Cancel from the booking sheet. The customer is notified and the slot opens back up. If a refund applies, you can issue it from the same sheet — no need to bounce to the order page.
- 4
Block out time on the calendar
Drag across an empty range on the calendar to open the Block Time Slot dialog. Pick which product the block applies to, optionally add a reason (e.g., "Lunch break"), and click Block Time. The slot disappears from the customer-facing calendar straight away.
- 5
Add a booking yourself
Click New Booking at the top to create one without a customer going through your storefront — handy for phone or in-person bookings.
Filter by product or resource
On a busy calendar, use the Product filter and Resource filter above the grid to show only one product (like 'Pilates class') or one resource (like a specific instructor). It is the fastest way to tidy a packed week.
Two ways to block time
Use the calendar drag for one-off blocks tied to a specific product (lunch break, dentist appointment). For recurring or holiday block-outs that apply to a whole resource — every product that uses that staff member or room — set those up on the resource itself via Resources.
Frequently asked questions
Can customers see my calendar?
No. Customers only see the time slots that are free for the product they are booking. Your full calendar — other bookings, blocks, and notes — stays private to you and your team.
What does the List view show?
Every booking as a row, ordered by date and time. It is the best view if you want to scan upcoming bookings or quickly spot a specific customer.
Do refunds happen automatically when I cancel?
No — refunds are a separate decision. Once you cancel, the booking sheet shows a Refund Order option so you can issue a refund right there (subject to your store's refund availability). Decide based on your cancellation policy.