How can we help?
Friendly, step-by-step guides for every feature of your Shopstar store. Search for an answer or browse the topics below.
Popular right now
Quick answers to the things merchants ask about most.
Add your first product
The fastest path from a blank store to a real product page.
Set up payments so you can get paid
Activate Stripe or Paystack from your dashboard to start accepting card payments at checkout.
Connect a custom domain
Use your own domain — like yourstore.com — instead of the default address.
Issue a refund
Refund part or all of an order, and the money goes back the way it came.
Fulfill and ship an order
Mark an order as shipped, add tracking, and notify your customer.
Create discount codes
Run promotions with percentage, fixed amount, or free-shipping discount codes.
Browse by topic
Every feature of your store, organized by what you are trying to do.
Getting started
Set up your store, add your first product, and take your first order.
Your store
Theme, branding, domain, pages, and store policies.
Products
Add physical, digital, booking, membership, and ticket products.
Orders & fulfillment
Manage orders, ship products, handle refunds, and send manual orders.
Customers
Customer accounts, segments, communication, and recovery.
Payments & finances
Get paid, set up payouts, understand fees, and handle refunds.
Marketing & growth
Discounts, emails, SEO, reviews, and reaching more customers.
AI tools
Use AI Studio and make your store ready for AI shopping agents.
Insights & analytics
Read your dashboard, track sales, and find growth opportunities.
Account & team
Plans, billing, team members, roles, and account security.
New here?
Start with the launch checklist
Brand new to Shopstar? Our ten-step launch checklist takes you from a blank store to your first sale in under an afternoon.
Still need a hand?
Our friendly support team usually replies within a few hours. We are happy to help — no question is too small.